OUR REPAIR PROCESS
When you bring an item to us, a staff member will review and record the information you provide, as well as note visual details (color and mark of metal, length of necklace, breakage points, etc.,) on a numbered job form. We will ask for your signature on the form, and give you a copy of the job number tag, before storing the item safely.
Our gemologist will review each incoming item, determine the best course of action, and provide cost and scope estimates for complicated items, prior to starting the work. This can take up to two weeks to get an estimate due to the volume of work in the queue. Then the item goes into the “go-ahead” queue and the work repair work will get completed and quality checked.
We will call you when it is ready, and hold it safely for your return. The majority of items require cleaning in order to be repaired, so your finished project will often look like new!
Quality repairs take time, and we appreciate your patience.