We offer on-site jewelry repair. Customer requests vary from simple ring sizing, prong repair, or pearl restringing, to major reconstruction for items damaged in an accident. We have seen it all! Rings can get damaged from daily wear, so we encourage you to visit us if you feel a rough edge or notice a loose stone on your ring. Most routine repairs can be completed within three weeks, depending on the complexity of the job, and the materials needed.
When you bring an item to us, a staff member will review and record the information you provide, as well as note visual details (color and mark of metal, length of the necklace, breakage points, etc.,) on a numbered job form. We will ask for your signature on the form, and give you a copy of the job number tag, before storing the item safely. Within a few days, our gemologist will review each incoming item, determine the best course of action, and provide cost and scope estimates for complicated items, prior to starting the work. The majority of items require cleaning in order to be repaired, so your finished project will often look like new! We will call you when it is ready, and hold it safely for your return.
Quality repairs take time, and we appreciate your patience.